Assistance

Returns

True Wind guarantees all merchandise for 30 days from the receipt of shipment. If you are not completely satisfied with your purchase, you may return any unused item for a prompt exchange or refund.

The packing slip in your package will contain detailed return instructions. True Wind reserves the right to refuse an exchange or refund request if it does not comply with our return policy, which is stated below.

Return Policy

• All returned items must be undamaged in new and unused condition with all hang tags attached.
• All returned items must be accompanied by the original packing slip (save a copy for your records).
• All return shipping costs must be pre-paid. We cannot accept C.O.D. deliveries.
• All returned items should be sent to: True Wind, 244 Madison Avenue, Suite 1930, New York, NY 10016

Important Notices

• We can only process returns and refunds for items purchased online at truewindusa.com. If you purchased your product from a retail store or a website other than truewindusa.com, please go directly to the original place of purchase.
• We recommend that you insure your return package and keep any shipping receipt or tracking number, which can be used to verify that your package has been received by us.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned item. Your refund will include the cost of the item, plus any applicable sales tax.
• You will only be refunded the shipping cost if the return is a result of a manufacturing error or a shipping error on our part.
• Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
• We are not responsible for any international custom charges, duties or taxes. For more information, please contact your local customs office.
• Custom orders cannot be exchanged or returned unless due to a manufacturing error or a shipping error on our part.

For assistance, please call 1.800.701.5512.