Security and Privacy
Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established a Secure Shopping Guarantee for every transaction that you make with truewindusa.com. Should any unauthorized charges appear on your credit card as a result of shopping with truewindusa.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
Site Privacy Policy
PLEASE READ CAREFULLY. YOUR USE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THIS PRIVACY POLICY. YOU SHOULD CHECK THIS PRIVACY POLICY REGULARLY TO SEE IF ANY CHANGES HAVE OCCURRED.
True Wind USA, Inc., a California corporation ("True Wind" or "we") recognizes that the users and customers ("you") of the truewindusa.com web site for U.S. customers (the "Web Site") care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for the Web Site.
Please be advised that the practices described in this Privacy Policy apply only to information gathered through the Web Site and our related Customer Service Department, and do not necessarily reflect our practices with respect to information gathered through other off-line means.
If you have any questions regarding this Privacy Policy, please
contact us.
What Information About You Is Collected and Stored?
We collect and store information that you enter into the Web Site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, e-mail address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, new products and announcements, changes to our Web Site or policies, and special offers and promotional communications, including by e-mails that you have opted in to receive.
We collect and store certain other information automatically whenever you interact with the Web Site. For example, we collect your IP address, browser information and reference site domain name every time you visit the Web Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the Web Site and to help us provide our customers with a fulfilling shopping experience.
Also, like many web sites, we use "cookies," which are files stored on your computer's hard drive by your browser, and may use similar devices. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves the Web Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on the Web Site.
We also may collect and store information about you that you may provide or that we may receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think may interest you.
Is Information Collected From Children?
We do not sell or ship any items ordered through the Web Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use the Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.
With Whom Do You Share Information?
We may share personal information that you provide to us through the Web Site or through our Customer Service Department with our affiliates and with our service providers such as Volusion, Inc., which operates the Web Site pursuant to agreements with us, to facilitate the operations of the Web Site and our Customer Service Department. Apart from this, we do not share with others any personal information except with your consent or as described in this Privacy Policy.
In turn, our service providers such as Volusion may engage affiliates or third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web Site evaluation, data analysis and, where applicable, data cleansing. Our service providers may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform for us and our Web Site and Catalogues.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of True Wind, our respective affiliates, service providers, licensees, franchisees, business partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited the Web Site during a specific time period or purchased a specific product through the Web Site. This information generally is shared in an aggregated form.
As with any business, it is possible that as True Wind's business develops, True Wind might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that True Wind, or substantially all of its assets related to the Web Site, is acquired by a third party, such information may be one of the transferred assets. Under such circumstances, True Wind would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy as it may be amended from time to time.
What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through the Web Site, you will be asked to set up an account and provide an e-mail address and password. You must provide an appropriate e-mail address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel or change your password, or if you become aware of any loss, theft or unauthorized use of a password, please contact us.
How Can You Access, Correct and Update Personal Information?
You can access, correct and update certain personal information that you have provided to us by clicking on "Your Account".
What Happens When You Link To or From Another Web Site?
The Web Site may contain links to other web sites operated by affiliates of True Wind or third parties. True Wind is not responsible for the privacy policies, practices or contents of such other web sites. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other web sites. We encourage you to be aware of when you leave the Web Site. You are responsible for reviewing the privacy policies and practices of each and every web site that you visit.
How Will You Be Informed About Changes Regarding This Privacy Policy?
True Wind reserves the right to modify this Privacy Policy at any time. If we make any changes to this Privacy Policy, we will post the revised Privacy Policy at the Web Site. In some cases, we also may choose to post a notice on the Web Site notifying users of the changes, or to send an email notifying users of the changes, but we are not required to do so. You should check the Web Site regularly to see if any recent changes to this Privacy Policy have occurred.
Your Use of the Web Site and Catalogues Signifies Your Acceptance of These Terms
By visiting the Web Site, you signify your acceptance of this Privacy Policy with respect to non-personal information. By providing personal information through the Web Site or our Customer Service Department, you signify your acceptance of this Privacy Policy with respect to personal information. If you do not agree with anything described in this Privacy Policy, you may discontinue use of the Web Site. Your continued use of any portion of the Web Site following notification or posting of changes to the Privacy Policy will constitute your acceptance of these changes.